Organisation: Customer Experience consultancy
About Me: My background includes user research, CX design, IA, project management and strategy, and I’m actively involved in usability international standards.

I specialise in Customer-Centric business, Customer Experience strategy, large Customer Experience programmes and improving operational processes to improve Customer Experiences, and these are the areas which I’d be interested in mentoring in.

I have an informal style, and I’m based in London/ Surrey

Interested in an introduction to Simon?  Please email Raj at academic [at] ukupa [dot] org [dot] uk with your name and contact details