User Experience Consultants (14th Aug)
Due to our continued growth, Foolproof has opportunities for User Experience Consultants to join the Foolproof team. This is an opportunity to join an experienced team and grow a list of clients which include HSBC, Samsung, Lloyds TSB, RBS, Norwich Union, e-Bay and Virgin.
User Experience Consultants
Foolproof was named in Revolution’s 2007 Digital Agencies and Suppliers Survey, as the number one rated provider of Usability Services in the UK. We were also ranked =4th for all digital agencies.
Role profile
You will be responsible for providing consultancy and account management to a portfolio of clients in a variety of sectors including financial services, retail, telecommunications, travel and gaming.
You should ideally have user experience consultancy/digital agency experience and have also worked client-side.
You will need to demonstrate a detailed understanding of the usability and user research techniques and experience of, and a passion for, developing digital products & services.
Consultancy delivery
Managing and delivering a wide range of user experience projects (expert evaluation, competitor benchmarking, usability testing and user research, information architecture, user centred design)
Analysing findings from user research to draw out meaningful recommendations to achieve your clients’ project and commercial objectives
Writing persuasive and authoritative reports & presentations
Preparing for, attending, and presenting findings and recommendations to client teams
Managing or working as part of project teams to deliver user centred designed digital products and services
Project management
Managing projects to quality standard, budget and time
Managing resource in the delivery of project from internal team, suppliers, agencies and contractors
Account management support
Assisting the growth and development of key accounts and maximising the potential for increasing revenue from clients
Managing client relationships by telephone, email, written communication and face-to-face
Required experience
User experience consultancy/digital agency experience
Likely to be educated to degree level (Computing Sciences, HCI, Business, Psychology or Design)
Detailed knowledge and practical experience of user experience methodology and practices including User Centred Design
Experience in project-based environments as a member of a team as well as a manager responsible for budgets and reporting
Excellent client/account relationship skills
Proven client management experience including the ability to influence and persuade
Excellent report writing and preparing presentations including a high-level of competency in MS Word and PowerPoint
Ideally a mixture of both agency and client-side experience
Ideally you will have had experience of servicing clients within the Financial Services sector
Good understanding of business commercials, return on investment and online marketing metrics
Excellent time management and team working
Passion, stamina & creative thinking!
Essential qualities
Excellent relationship skills – you must be able to create rapport and relationships across a range of clients and functions – marketing, ecommerce, IT
Excellent communication skills – you must be fully-confident to take on a client-facing role with the necessary skills required to work with and manage clients, suppliers and colleagues
Passion & creative thinking – Foolproof are passionate about delivering high-quality, effective and value-added services to our clients. This requires a degree of passion for what we do and creative thinking to ensure that everything we do is a success.
Attention to detail – Foolproof prides its self on the quality of its deliverables, from an e-mail to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for the role
Your next steps
If you think you fit the bill and want to apply for this role at Foolproof, please email your CV and covering note to: lucy.finnie@foolproof.co.uk .
For more information please contact Lucy Finnie on 01603 766 800. For more information on Foolproof, visit us at www.foolproof.co.uk.